FAQs


What is BadgerLink?

Why should I use BadgerLink instead of Google?

Who can use BadgerLink?

I don’t live in Wisconsin. Can I use BadgerLink?

Can I access BadgerLink from home?

How does accessing BadgerLink work?

What do I do if I’m having technical problems with BadgerLink?

What are the browser requirements for using BadgerLink?

Who can I contact for help searching the BadgerLink resources?

How do I find a list of all magazines offered through BadgerLink?

How are the BadgerLink resources selected?

How can I keep updated on all things BadgerLink?

 

What is BadgerLink?

BadgerLink is Wisconsin’s online library which provides access to licensed content such as magazines, newspapers, scholarly articles, videos, images, and music. Want to know more? Click here.

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Why should I use BadgerLink instead of Google?

BadgerLink provides access to essential lifelong learning materials not available through Google or other public search engines. These materials have been selected so that only quality information from recognized publishers or sources are available. When you search BadgerLink, you can be confident that the responses are reliable and current. You will not be subjected to thousands of irrelevant results with some possibly containing inappropriate material.

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Who can use BadgerLink?

BadgerLink is available to ALL Wisconsin residents. If you are a Wisconsin resident and are unable to access our resources, please contact BadgerLink technical support.

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I don’t live in Wisconsin. Can I use BadgerLink?

No. The BadgerLink contracts stipulate that access is given only to Wisconsin residents.  

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Can I access BadgerLink from home?

Yes! You can access BadgerLink from your home, school, or library - virtually anywhere in Wisconsin with internet access. If you encounter our  “Whoops!” message, please contact BadgerLink technical support.

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How does accessing BadgerLink work?

BadgerLink tries to identify you as a Wisconsin resident by looking at your computer Internet Protocol (IP) address or library card number. IP addresses are like home addresses for your computer, but unlike physical addresses, they can change. We maintain an anonymous list of (over 6.5 million!) Wisconsin-only IP addresses, and we routinely reach out to internet service providers (ISPs) to make sure new users are included. Our technical support request form allows you to report a problem quickly and easily while providing us with the information necessary to effectively troubleshoot the problem. For more information, visit our Registered ISPs page.

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What do I do if I’m having technical problems with BadgerLink?

First, verify that you have met our browser requirements. Next, clear your cookies and cache (press ctrl+shift+del, select cookies, cache, and temporary internet files, and click Delete – the exact wording may vary by browsers, so see examples below) and try again. If you are still having trouble, please submit a technical support request to report your problem.

 

Internet Explorer

1. Click Tools 

2. Select Delete Browsing History

3. Select Temporary Internet files, cookies, and history

4. Click Delete

5. OR use the keyboard shortcut Ctrl + Shift + Delete and follow steps 3 & 4

 

Firefox

1. Click on the Firefox Menu

2. Select History >> Clear Recent History

3. Select Cookies and Cache

4. Click Clear Now

5. OR use the keyboard shortcut Ctrl + Shift + Delete and follow steps 3 & 4

 

Chrome

1. Click on the Menu icon 

2. Select History

3. Select Clear browsing data

4. Select Browsing history, Cookies and other site and plug-in data, and Cached images and files

5. Click Clear browsing data

6. OR use the keyboard shortcut Ctrl + Shift + Delete and follow steps 4 & 5

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What are the browser requirements for using BadgerLink?

You’ll need a recent browser (such as Microsoft Internet Explorer 9 and later or Mozilla Firefox®). Your browser must be configured so that cookies, JAVA, and JavaScript (or “active scripting” in recent versions of IE) are enabled. To view content from some of our resources, Adobe Reader® is required. To view videos from Wisconsin Media Lab, you will need Windows Media Player(PC)  or Flip for Mac (Mac).

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Who can I contact for help searching the BadgerLink resources?

If you cannot find what you are looking for, Ask a Librarian! A librarian will respond to your email in the order it was received, during our business hours (7:45 a.m. to 5:00 p.m., Monday through Friday.) You can also find searching tips on our Videos, Webinars and Documentation page.

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How do I find a list of all magazines available through BadgerLink?

BadgerLink provides access to more than 8,000 full text magazines from EBSCO and 247 full text magazines from LitFINDER! Unfortunately, we are not able to generate a consolidated title list, as BadgerLink provides access to magazines from a variety of sources, each using different and unique software systems. However, our vendors create title lists that are updated monthly:  

 

  • EBSCO’s MasterFILE Premier is the largest collection of magazines in BadgerLink. View list here.

  • View title lists for all EBSCO resources using this link (including resources not provided through BadgerLink.)

  • You can view the title list for the magazines in LitFINDER here.

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How are the BadgerLink resources selected?

Content is selected through a Request for Proposal (RFP) process governed by Department of Administration (DOA) guidelines. Want to know more? Visit our Resource Selection page.

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How can I keep updated on all things BadgerLink?

Join, follow, and friend us through our Email List, Badger Bulletin RSS, Slideshare, YouTubeTwitter, and Facebook accounts!

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